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Frequently Asked Questions

Your Questions, Answered

About SUPPLY.com

What products does SUPPLY.com sell?

We carry over 350,000 kitchen, bath and lighting fixtures from some of the industry’s leading brands like Moen, Hansgrohe, Sharkbite, NIBCO, TOTO, Kichler and Haws. Chances are, if it belongs in a kitchen or bathroom, we sell it:

  • Finish PlumbingThe stuff you see and touch.
    • Faucets
    • Sinks
    • Tubs
    • Toilets
    • Kitchen and bath accessories
  •  Plumbing SuppliesThe stuff that goes behind the wall.
    • Valves
    • Fittings
    • Adhesives
    • Pipe Supports
  • Lighting and Fans
    • Chandeliers
    • Ceiling fans
    • Vanity lights
    • Track lights
  • Commercial Fixtures
    • Drinking fountains
    • Safety equipment
    • Hand dryers
    • Towel dispensers

What brands does SUPPLY.com carry?

We carry over 100 of the industry’s leading plumbing, lighting, and commercial brandsbrands including Moen, Hansgrohe, Sharkbite, NIBCO, TOTO, Kichler and Haws – to name a few.

See all of our brands here.

What if I want a product from a brand I don't see on your site?

Chances are if it’ll fit in your kitchen or bathroom, we can get it for you. Just give us a call at 404-418-8949 and we’ll track down anything you need. We also have access to a ton more brands not posted on the site.

Where is SUPPLY.com located?

We’re located in Atlanta, GA, about 15 minutes west of downtown. Our office holds our entire team of 150+ smart and talented employees under one roof. If you’re in the area, stop by and say hello.

Supply.com
4715 Frederick Dr. SW
Atlanta, GA 30336
View Interactive Map & Directions

What is the relationship between National Builder Supply and SUPPLY.com?

We changed our name from National Builder Supply to SUPPLY.com back in November, 2015. We introduced some new colors, a new name and some new tools to help our company grow.

You can learn more about the transition here.

Is SUPPLY.com hiring?

Yes! We’re always looking for great people to join our growing team. Are you a sales rock star? Do you love helping solve problems for people? From sales and customer services to creative and marketing, we’re looking for you!

You can view all of our current openings here.

Using Your Account

How do I know if I'm logged into my PRO Account?

Great question, easy answer!

Take a look at the logo in the upper left hand corner. If you’re logged in you’ll see black accents and PRO in the logo like:

prodot

 

 

If you’re not logged in, you’ll see the regular logo, like this:

supply-com_500px_trans

 

How do I access my SUPPLY.com account?

On the homepage of SUPPLY.com, at the top of the page you’ll find the Account button, click that. A fly out menu with sign in options will appear on the right-hand side. Just sign in using your email and password. If you haven’t created an account yet, register for FREE by simply entering your name, email and password.

Trying to access your account on a mobile device?

On the homepage of SUPPLY.com, at the top of the page – in the upper right-hand corner, just to the right of the SUPPLY.com logo – you’ll find the Account icon, click that. A fly out menu with sign in options will appear on the right-hand side. Just sign in using your email and password. If you haven’t created an account yet, register for FREE by simply entering your name, email and password.

Learn more about using your account here.

Where can I find my Account Manager's contact information?

Make sure you’re signed into your SUPPLY.com account. Click the Account icon or your name and when the fly-out menu appears, click the white Account Home button.

Your Account Manager can be found in the upper right-hand side of every page within your account. Simply click the Email Me link to contact them.

*A dedicated Account Manager is a feature for our SUPPLY.com PRO accounts. Learn more about why PROs love shopping with us here.

Can I add more than one credit card?

Absolutely! Once signed in, click the Account icon or your name and when the fly out menu appears, click the Manage Credit Cards text link. Click the “+” in the Add New Credit Card box.

Learn more here.

How do I access my Saved Estimates

To access your Saved Estimates, make sure you’ve successfully signed into your SUPPLY.com PRO account. Once signed in, click the Account icon or your name and when the fly out menu appears, click the Saved Estimates link.

You can also access your Saved Estimates from your Account Home, located on the left-hand navigation menu in the Orders section.

Learn more here.

How do I create an Estimate?

Great question! In order access saved estimates, let’s first create one. Creating estimates is as simple as calling or emailing your dedicated account manager with a list of products in need of pricing.

*Already on the site? Click the Shopping Cart button at the top of the page and then find the Cart Action Menu just below the Secure Checkout button. Click the Request Estimate action. Assign a job name, select an expected start date, enter a note if you’d like, and hit the green Submit Request button. You can also tell your Account Manager if you need these items ASAP or if you can’t find something in our online catalog.

Learn more here.

How do I update my Address Book?

Once signed in, click the Account icon or your name and when the fly out menu appears, click the Address Book link.

On the Address Book page, click the Add New Address button and enter in your details. By default, your first address will become your Primary. You can add as many addresses as you’d like. You can click the circle, in the upper left hand corner of any address box to make it your primary address. If you’ve already purchased with SUPPLY.com you should have an address on file.

Learn more here.

Using Your Shopping Cart

How do I find my Shopping Cart?

Click the green shopping cart icon in the upper right hand corner of the site. The cart is located just above the “Need Help? Call 888.426.2323 and to the right of the Saved Carts text link. This is where you’ll start.

Learn more here.

How do I quickly view my Shopping Cart?

Once signed in, click the Shopping Cart icon to the right of your name (at the very top of the page) and when the fly out menu appears, you’ll have 2 options: Continue to Checkout or View Your Cart. If you had items in your cart from the last time you logged in, you’ll see them listed.

Learn more here.

Can I clear or delete my cart?

Absolutely! Start inside your cart. Find the 5 Cart Actions just below the Secure Checkout button. Click the Clear Cart action. To double check, you’ll be asked if you’re sure you want to delete. Click the green Yes, Delete button. Voilá, cart cleared.

Want to Delete a Saved Cart? While we’re a little sad you want to put it out to pasture, this is another quick and simple task. From inside your Account Home, click the Saved Carts text link. Once inside, find the cart you want to delete, then click the Delete Cart button found just under the name of your cart.

Learn more here.

Can I send my Saved Cart to a Rep for an Estimate?

Definitely! There are two ways to do this.

  1. From inside your cart find the 5 Cart Actions just below the Secure Checkout Click the Request Estimate action. Assign a job name, select an expected start date, enter a note if you’d like, and hit the green Submit Request button. You can also tell your Account Manager if you need these items ASAP or if you can’t find something in our online catalog.
  2. On the Saved Carts page, found inside your Account Home, open a cart and follow the steps above.

Learn more here.

What's the difference between an Estimate and the Shopping Cart?

Great question. For PRO account holders, your shopping cart is what contains your products you’d like to purchase, with some quick tools to help close the purchase with your customers (being able to share carts like lists, save for later, etc…). An estimate is the list of products within your cart that has been looked at by one of our Account Managers to ensure the order is complete and includes our Order Accuracy Guarantee, which provides a thorough inspection of your order to ensure you’re not missing any products, to check for any available promotions or discounts and check lead time to ensure that products will all be available at the time of install. Estimates cannot be edited, while you can add and remove things from your shopping cart as you shop.

Learn more here.

How long after I submit my cart will it take for me to hear back?

Your account manager will respond to your order within 24-48 hours.

Shipping & Returns

How do I correctly receive an order from SUPPLY.com?

Follow these 3 steps when receiving your order from SUPPLY.com:

  1. Open and inspect your package immediately
  2. Ensure the correct item(s) were shipped.
  3. Report any damages with 24-48 hours (see below for details)

Learn more here.

How can I tell if my order will arrive by ground delivery?

Small items arrive by ground delivery (standard parcel delivery) – this includes items like faucets, parts, accessories (anything that comes in a box).

Learn more here.

How will my package arrive if ground shipped?

It’s likely the delivery service will leave your items on the porch. No signature is required. Simple stuff.

Learn more here.

What do I do if I find the product damaged upon delivery?

You have 48 hours to respond if there’s something wrong with the product. Call us (866-355-0310) or email us at support@supply.com, and we’ll send you another product to replace the damaged or broken product.

If you report the damaged items outside of 48 hours, unfortunately WE CANNOT GUARANTEE a full replacement. However, we’ll do the best we can to take care of you – we usually offer a discounted replacement product (at our cost for the product) plus shipping cost.

How can I tell if my order will arrive by freight?

Usually larger orders will arrive by freight – this includes bathtubs, fancy items (like TOTO Neorests), or several toilets, sinks, or other items in one order.

Learn more here.

How will my order arrive if freight shipped?

The freight company (usually FedEx freight, UPS freight, or R&L carriers) will call or email you to set up an appointment to deliver your pallet of goods. Someone needs to be present for this meeting to receive the pallet and sign for the shipment.

Learn more here.

How do I inspect the products? What about accepting or refusing the package?

Before you sign for the products, we encourage you to do a quick inspection of products (just pop open the boxes and check for obvious damage). If you find any obvious visual damage while the driver is still present, you must refuse the item (which involves actually telling the driver that you refuse the item and not signing the line). It’s ok to accept some items that are in good condition. That is, refuse only the damaged items and keep the rest.

Learn more here.

What if I don’t realize something’s damaged until after the driver has left?

If you notice something’s broken or damaged after the driver has left and you’ve already signed, please notify us (866-355-0310) as soon as possible (must be within 24 hours of delivery).

NOTE: Signing for your delivery means that you have received all goods in acceptable condition (you’ll see that on the little line you sign). If you don’t inspect and refuse damaged items (or note “damaged” on the delivery receipt), unfortunately we cannot guarantee replacement.

Privacy & Security

What personal information does SUPPLY.com collect and use?

We collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
Learn more about our Privacy Policy here.

How can I update or change my account information?

You may, at any time, access and update or remove your personal information by calling our Customer Service team at 888-426-2323 or emailing us at support@SUPPLY.com.  You can also click on “Contact Us” from any page on SUPPLY.com.