Receiving Ground Delivery Items
Small items arrive by ground delivery (standard parcel delivery) – this includes items like faucets, parts, accessories (anything that comes in a box).
How does it work?
It’s likely the FedEx guy will just leave your items on the porch. No signature is required. Simple stuff.
What to do if you find the product damaged upon delivery?
You have 48 hours to respond if there’s something wrong with the product. Call us (866-355-0310) or email us at firstname.lastname@example.org, and we’ll send you another product to replace the damaged or broken product.
If you report the damaged items outside of 48 hours, unfortunately WE CANNOT GUARANTEE a full replacement. However, we’ll do the best we can to take care of you – we usually offer a discounted replacement product (at our cost for the product) plus shipping cost.