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Shipping & Sales

For Homeowners

Free Shipping

Free Ground Shipping on any order of $100 or more (standard UPS ground shipping). Orders totaling less than $100 will have shipping charges calculated in your cart and checkout.

Free ground shipping only applies to the 48 Contiguous States of the U.S.

Delivery Time

If the item(s) purchased is in stock when the order is placed, you should receive the order within 7-9 business days. It is important to understand that delivery times can vary. This is because we are dependent on outside delivery agents such as UPS who do not guarantee their delivery schedules.

Priority Delivery

If available on your order, expedited shipping rates will show in your cart and checkout.
If you would like to expedite your order after completing it on our website, call 866-355-0310 or email support@SUPPLY.com to upgrade your shipping (as long as your order has not yet shipped).

All in stock, expedited orders placed before 6pm EST will typically ship the same day. If, for some reason, an item will not leave our warehouse the same day, we will contact you with the current status and make alternate arrangements if needed.

2-Hour Delivery

2-Hour Delivery is available on select items, for select shipping zip codes. Eligibility is indicated with a green lightning bolt next the product and listed as a delivery option in cart. If available on your order, you will receive a shipping confirmation along with text and email updates. Items are picked up at the warehouse within your shipping zip code range, and delivered through our delivery system partner, Roadie.

2-Hour Delivery is available after work hours, but keep in mind that your estimated delivery time may be on the next business day if this is the case. If you need any further assistance with your 2-Hour Delivery order, please call 888-980-5127.

Shipment Tracking

You will receive an email containing shipping and tracking information once your order has shipped. Most orders are normally shipped within 24-48 hours of the order being placed.

After your order has been placed, you can call Customer Service at 866-355-0310 to get complete information on your order anytime.

Items Not In Stock

If you order an item that is currently not in stock, we will send you an email containing an estimated delivery date and an explanation for the delay within 48 hours of the order being placed.

Disclaimer

Please do not schedule contractors until your products arrive. SUPPLY.com will never be responsible for any guarantees in shipping time. We cannot and will not be responsible for any inconvenience, loss of productivity, revenues, capital, business opportunity or down time costs or any other monetary loss, penalty, or extra charge incurred by our customers should delivery take longer than anticipated. We strive to provide accurate lead times and timely updates should any lead time estimate change, but circumstances beyond our reasonable control can delay your delivery time for which SUPPLY.com cannot be responsible.  If Priority Delivery or 2-Hour Delivery is selected and any delay in delivery time occurs, SUPPLY.com will refund you the additional shipping costs as your sole and exclusive remedy for the delay.

Sales Tax & Currency

We collect sales tax on items purchased from SUPPLY.com and shipped to the following states:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • Washington, D.C.
  • West Virginia
  • Wisconsin
  • Wyoming

All prices are in U.S. dollars (USD). If you hold tax exemption status, please contact your SUPPLY.com account executive to let them know, so that they can adjust your order accordingly.

Price Match Verification

How do I request a Price Match?

Have you found a better price on a competitor’s site? We’ll do our best to match their price! To satisfy the Price Match Guarantee, simply email or call us with the URL of where you found the item cheaper. We’ll verify the source and check our cost to see if we can match their qualification.

Terms and Conditions:
The price match must be on a new, in stock item from an authorized merchant selling the exact same make and model to be purchased at SUPPLY.com. The Price Match Guarantee applies to the total price of the purchase, including any shipping, handling, or taxes. Not valid on quantity discounts, clearance pricing, auction pricing or membership program pricing (eBay/Overstock sites).

Price Match Guarantee only applies to new purchases and cannot be applied retroactively to past orders.

Unit Cost Minimum Price Exception

SUPPLY.com reserves the right to refuse to sell a product below our cost to purchase the product from the manufacturer.

Customer Reviews

While we attempt to screen any irrelevant or offensive content from all customer submitted reviews, we cannot guarantee this type of information will always be filtered completely. Please call us at 866-355-0310 to report inappropriate content on the site. Make note of the product and page location when calling so we can quickly locate the content. We do not make up, create or alter customer reviews on SUPPLY.com. We do, however, attempt to filter any inappropriate or irrelevant content in order to make our real customer reviews as helpful as we can in your purchasing and decision making process.

Charging Your Credit Card

The charge on your credit card statement will show as SUPPLY.com.

  • You will be charged the total sale amount AFTER your card information has been verified and your order is complete
  • Your card will not be charged if you cancel your order PRIOR TO the end of business on the day of the purchase
  • If you cancel your order AFTER end of business on the day of the purchase, a credit will be issued to your card and will normally show back on your card within 48 hours.

Warranties and Limitations of Liability

SUPPLY.com warrants only title to the good sold by SUPPLY.com. All other warranties are those extended by the product manufacturer. SUPPLY.com assigns to you any and all manufacturer’s warranties and will assist you to obtain repair, replacement, or other applicable remedy for a breach of the manufacturer’s warranty made known to SUPPLY.com during the warranty period.

SUPPLY.COM DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE EVEN IF KNOWN BY SUPPLY.COM. SUPPLY.COM MAKES NO REPRESENTATION, WARRANTY OR PROMISE THAT THE PRODUCTS WILL CONFORM TO ANY APPLICABLE LAWS, ORDINANCES, REGULATIONS, CODES OR STANDARDS.  UNDER NO CIRCUMSTANCES SHALL SUPPLY.COM BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, LIQUIDATED OR CONSEQUENTIAL DAMAGES CLAIMED BY YOU OR ANY THIRD PARTY RELATED TO THE SALE OR DELIVERY OF THE PRODUCTS, A BREACH OF THE MANUFACTURER’S WARRANTY OR ANY OTHER NON-COMFORMITY OF THE PRODUCTS OR SERVICES PROVIDED BY SUPPLY.COM.